How It Works?

Tell us about business

  • Share policies, information, FAQs, databases etc
  • Previous chat scripts good to have, not mandatory

Choose Solution

  • Select channel (web, mobile, social media)
  • Provide back-end integration end points, if needed

Launch

  • Pre-existing solution launched in ~ 1 week
  • New application will be ready in ~2-4 weeks*

Solutions

TruAssist is AI powered chat BOT, which can engage customers in a natural chat conversation, understand their requirements, and respond. It can also service customer requests by querying into your database for required information, or update your CRM, or switch on or off any IOT enabled devices. Some of the applications if can easily provide for you are

Virtual Sales Assistant

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Never miss a Customer on your Website or Phone -no busy telephone lines, No missed calls; its 24/7 Virtual Sales Assistant (VSA)
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@ half the cost of manual service
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All conversational data captured real-time for most insightful analytics

How a construction company improved conversions from digital marketing while savings big costs?

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INQUIRE

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Customer Service Agent

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Never miss a Customer on your Website or Phone -no busy telephone lines, No missed calls; its 24/7 Virtual Sales Assistant (VSA)
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@ half the cost of manual service
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All conversational data captured real-time for most insightful analytics

How a Hotel provides 24/7 service to its guests, delighting them while saving staff costs and preventing errors?

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INQUIRE

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Product Consultant

You spend a lot of time and effort to get a prospect to
visit your landing page. Would you leave him to search for all he wants on the page itself? Or rather be available to address any queries?

TruAssist can automate just about any type of conversation, irrespective of domain or process.

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Why TruAssist?

TruAssist has deep expertise in NLP, analytics, AI and IT. We do not use any 3rd party APIs. Therefore, our product adapts and improves each day without any dependencies. You expect the best possible adaptability, and value out of TruAssist.

Real AI

Full-fledged AI with Natural Language Processing (NLP), Dialogue Management, and Machine Learning (ML) capabilities.

Own Technology

Custom solutions that evolve with your needs, no 3rd party API, no black box approach

Any Process

The AI engine can get ready to automate any customer engagement process in rapid time – advantage of a full fledged AI platform

Any Channels

Deploy seamlessly on Web, Mobile, WhatsApp, telegram, Facebook, Skype and more

Any CRM

Can integrate and work with any CRM, booking system, databases, or back-end systems

IOT Capable

Can operate any IOT enabled device

Way Over Chat S/w Applications

Templated Chatbots are s/w application force fitted in small chat window.Unlike them,TruAssist doesn’t need coding everytime etc.

Pricing

We need to know your requirement, volumes of expected conversations, channels required and integration requirements to give you the best price!
You can save about ~60% of costs of manual process, and also provide 24/7 service with TruAssist.
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We need to know your requirement,

volumes of expected conversations,

channels required and integration requirements to give you the best price!

Please fill these details:

Partner

We can partner with you, if you

  • Want to integrate our best AI platform with your products/solutions
  • Want to resell our AI solutions to your clientele
  • Use our AI platform to build your own applications

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Case Studies

A residential real estate development company has been using Live Chat Service, Phone and Whatsapp numbers for incoming sales inquiries for a long time. The digital marketing campaigns drive traffic to their website where they are present through 3 rd party Live Chat service and also provide mobile and WhatsApp numbers which are attended by own sales team. Most inquiries want to confirm or clarify certain information before they make a visit to the sales office or ask for site visit.

While both these channels were serving well, they have specific limitations.

Limitations of Live Chat

Waiting time by the prospective customer – while inquiring prospect may be short of time, the response time for Live Chat varies by load. It’s can be irritating to the inquirer and also bounces off some queries, which may land up on competitor’s web pages.
Information integrity – a 3 rd party service manages multiple clients. Errors of omission or commission may happen. Information integrity is not reliable all the time.

Limitations of inquiries to Sales team direct

Sub-optimal sales time – A sales person’s time is critical and opportunity is significant. However, incoming inquiries from website can range anywhere from serious to frivolous to even competitor’s queries. Sales person’s time is best utilized if they attend qualified inquiries.
Waiting time – Sales people may be engaged with other customers or work when an inquiry
comes as a call or WhatsApp message. It is not the best of customer experience one can give to a prospect’s inquiry.

How Virtual Sales Assistant (VSA) by TruAssist provided a better service

VSA provides engaging 2-way conversation with incoming queries. VSA also uses buttons,
images, and sound to steer the conversation well but also keep the conversation live.
VSA provides immediate response. No waiting time, literally.
VSA fetches the information the prospect needs direct from the database ensuring information integrity.
VSA validates an incoming query by any parameter needed, before answering the prospect.
Furthermore, it passes only the qualified leads to the sales team, improving sales force productivity.
VSA is 24/7

Other benefits of VSA

VSA by TruAssist costs ~50% of manual live chat service, but provides double the service.
TruAssist conversational engine is also the best in class

  • Understand context of the conversation
  • Understand pronouns
  • Is rapidly deployable on any domain or process, with powerful AI engine
  • Does not need user data to train the NLP models. Our proprietary Natural Language
    Generation (NLG) simulates own training data.
  • Works on any channel – Web, Mobile, Facebook, WhatsApp, Telegram, Skype and
    more.
  • Works with any CRM or 3rd party system or IOT.